Return & Refund Policy
At Abhekhya Twam, we take pride in formulating each product with utmost care and transparency, aiming to deliver the best possible results. We sincerely hope you love our products as much as we do. However, if you are not fully satisfied with your purchase, we are here to help.
Eligible Return Scenarios
Refunds or replacements are available under the following circumstances:
- Wrong Product Shipped: You received a different item than what you ordered.
- Damaged Product: The item was delivered in a damaged or defective condition.
- Expired Product: The product received has passed its expiration date.
How to Request a Return or Refund
If any of the above issues apply to your purchase, please raise a return or replacement request within 7 (seven) days of receiving the product.
To initiate your request, email us at: help@abhekhyatwam.com
Note: Requests made after 7 days from the delivery date will not be eligible for return or refund.
What Happens Next?
- Request Review: Once we receive your request, our team will review it within 48 hours.
- Pickup Arrangement: If approved, a reverse pickup will be arranged via our courier partner at your doorstep.
- Product Verification: Upon receiving the returned product, our team will inspect and verify the issue reported.
- Refund Process: Once verified, we will initiate your refund within 24 hours.
Need Help?
We are committed to ensuring your satisfaction and resolving any concerns you may have. If you have questions or need further assistance, feel free to contact our support team at help@abhekhyatwam.com.
Your happiness and trust mean everything to us. Thank you for choosing Abhekhya Twam as your skincare companion.